Refund policy
Order Cancellations
- Orders may be canceled only before they enter processing.
- Once an order has entered processing or has shipped, it can no longer be canceled.
Returns
- Customers may request a return within 30 days of delivery.
- Returned items must be in their original condition and packaging.
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
- Refunds are issued after the returned item has been received and inspected.
- Approved refunds are credited to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
Delivered Orders
If tracking information confirms that an order was delivered to the shipping address provided by the customer, the order is considered fulfilled. If a customer wishes to return a delivered order, they may do so in accordance with this Return & Refund Policy.
ALL RETURNS
1. You must send a copy of your invoice along with your product to the Address for Customer Returns.
2. You must prepay all costs of freight or duty to deliver the returned goods to the Address for Customer Returns.
3. The return of goods package must arrive at the Address for Customer Returns within thirty (30) calendar days from the date of original purchase.
4. Only returns of product in original, unopened, new condition will be accepted.
5. Once we receive the product we will contact you by email regarding your return.
6. If returned merchandise meets the above requirements we will process a refund, not including shipping costs if any.
7. Your refund may take up to (14) business days from the date of processing before your account is credited.